Maximum intelligence. Fully automated. AI systems by core.iq
Maximum intelligence. Fully automated. AI systems by core.iq
The contractual basis for our services. This English version is provided for convenience. Only the German version is legally binding.
Version: 1 February 2026
§ 1 Scope and definitions
(1) These General Terms and Conditions (hereinafter “Terms”) govern all contractual relationships between
core.iq GmbH, Gussstrasse 20, 8180 Bülach, Switzerland
(hereinafter “Provider” or “core.iq”)
and its customers (hereinafter “Customer”) regarding the provision of services in the field of AI-supported automation, software as a service (SaaS) and custom development.
(2) The services of core.iq are aimed exclusively at businesses, legal entities under public law and special funds under public law (B2B). Contracts with consumers within the meaning of Swiss consumer law are excluded. By entering into the contract, the Customer confirms that it is acting in the course of its commercial or professional activity.
(3) Deviating, conflicting or supplementary general terms and conditions of the Customer only become part of the contract if core.iq expressly agrees to their validity in writing.
(4) Definitions:
– “Services” include SaaS modules, custom developments, setup/onboarding services, operation, maintenance and support.
– “SaaS modules” are the managed premium automations provided via core.iq’s infrastructure, in particular Product data and content, Prices and promotions, Product compliance checks and core.iq Studio.
– “Output” means any result generated by the Provider’s AI systems (texts, translations, images, attributes, FAQs, prices, reports, social media posts, data extracts, etc.).
– “Customer content” means data provided by the Customer or processed on the Customer’s behalf (product data, shop data, images, texts, best-before date information, etc.).
– “Third-party providers” are subcontractors and infrastructure providers used by core.iq (in particular OpenAI, Anthropic, cloud providers, Shopify, Meta, Bexio).
– “Order” means the Customer’s binding request for an individual quote or a SaaS plan.
§ 2 Conclusion and subject matter of the contract
(1) The presentation of services on the website, in quotes, brochures, price overviews and advertising materials does not constitute a legally binding offer, but an invitation to the Customer to submit an offer.
(2) The contract is concluded upon the Provider’s written or electronic order confirmation, but at the latest when core.iq begins providing the services.
(3) The subject matter of the contract is the services specifically described in the respective individual quote or order confirmation. Promotional statements on the website (e.g. “up to 90% less manual effort”, “up to +35% revenue”, “monthly savings of up to CHF 12,000”) are experience-based and indicative values from customer reports and do not constitute warranted characteristics or guarantees of success. The actual result depends on the product range, data quality, traffic, industry, languages, marketplace mix and other factors influenced by the Customer.
(4) core.iq reserves the right to make individual quotes subject to a prior analysis, technical feasibility check or review of the data.
§ 3 Description of services and changes to services
(1) The specific functionality of the SaaS modules is set out in the current product description on the website and in the individual onboarding documentation.
(2) Product data and content automatically creates and maintains product descriptions, highlights, attributes, FAQs, translations, SEO content, categories and images in the Customer’s shop system. Prices and promotions manages price reductions based on guardrails defined by the Customer (e.g. minimum price, maximum discount, shelf life). Product compliance checks automatically checks products against Swiss ordinances and provides reports (see also § 12). core.iq Studio automatically creates and publishes social media content after the Customer has approved the weekly plan.
(3) core.iq is entitled to continuously develop the services and to make technical, design or functional changes, provided the purpose of the contract is not significantly impaired. Significant functional restrictions will be announced to the Customer at least [30] days in advance; in the event of a considerable restriction, the Customer has an extraordinary right of termination as of the effective date of the change.
(4) Where services are based on interfaces, APIs or platforms of third-party providers (in particular Shopify, Meta/Instagram/Facebook, OpenAI, Bexio, marketplace providers), their terms of use and availability apply. If a third-party provider changes its features, prices, interfaces or terms of use, core.iq is entitled to adapt the affected services accordingly; § 9 remains unaffected.
§ 4 Setup, onboarding and the Customer’s duties to cooperate
(1) Putting the SaaS modules into operation requires a one-off, chargeable setup/onboarding, the scope and price of which are set out in the respective quote or plan description.
(2) The Customer is obliged to provide core.iq with all information, access rights, API tokens, shop permissions and data sources required to provide the services completely, correctly and in good time. This includes in particular:
– access to Shopify, Bexio, marketplace accounts and social media accounts;
– product data, best-before date information, minimum prices/maximum discounts, shelf life, target parameters;
– approvals for processing manufacturer and product data.
(3) The Customer must treat access data confidentially, protect it against unauthorised access and inform core.iq immediately if there are indications of misuse.
(4) The Customer is responsible for the lawfulness of the content and access rights provided, in particular for the right to have manufacturer data, images, texts and other content processed. The Customer shall indemnify core.iq against all third-party claims (in particular relating to copyright, trademark, competition and personality rights) arising from the processing of content provided or initiated by the Customer, unless core.iq is responsible for this.
(5) Duty to approve and review: The Customer is obliged to check outputs generated by AI systems (product descriptions, prices, social media posts, compliance reports, etc.) for accuracy, completeness, legal admissibility and suitability for the specific purpose before commercial or public use. Where outputs are published automatically (e.g. in Shopify), the Customer has an accompanying, reasonable duty to monitor (spot checks, monitoring).
(6) If the provision of services is delayed due to a lack of cooperation by the Customer, agreed deadlines shall be postponed accordingly; core.iq retains its claim to the agreed remuneration.
§ 5 Rights of use for software and SaaS modules
(1) The SaaS modules are provided as a service via the infrastructure of the Provider or its hosting partners. The Customer does not acquire any rights to the software itself, but a simple, non-exclusive, non-transferable right, limited to the term of the contract, to use the modules in accordance with the contract for its own business purposes.
(2) Source code is not provided. The Customer does not acquire any rights to the Provider’s underlying models, prompts, checking logic, workflows, configurations or technical components.
(3) Any further use, in particular reproduction, modification, decompilation, reverse engineering, disclosure to third parties, sublicensing, use for training competing AI models or automated extraction beyond the contractual scope, is prohibited.
§ 6 Rights to outputs, Customer content and AI content
(1) Customer content: The Customer retains all rights to the data and content it provides. It grants core.iq a non-exclusive right of use, limited in time and place to the purpose of the contract, insofar as this is necessary to provide the services.
(2) Outputs: Insofar as outputs are protected by copyright, core.iq grants the Customer, upon payment of the remuneration, a simple, non-exclusive right of use, unlimited in time and place, to the outputs generated individually for the Customer for use in its own business (including its shop, marketplaces, social media and marketing).
(3) The Customer acknowledges that, under current law, AI-generated content is not necessarily eligible for copyright protection and that comparable or identical outputs may also be generated for third parties. core.iq gives no warranty as to the exclusivity or copyright protection of the outputs.
(4) No training with Customer data: core.iq does not use Customer content to train general AI models used beyond the Customer. core.iq may use anonymised, aggregated usage and performance data to improve its services.
(5) Manufacturer and third-party sources: Where services include the automated collection of data from manufacturer sources or the internet, the Customer shall ensure that the further use of such data in its shop is legally permissible. The Customer is responsible for the lawful publication.
§ 7 Remuneration, payment terms, default
(1) The remuneration is set out in the respective quote or the selected plan. Unless otherwise agreed, all prices are in Swiss francs (CHF) plus any applicable VAT and other statutory charges.
(2) Setup and onboarding fees are due upon conclusion of the contract and are payable before setup begins, unless otherwise agreed.
(3) Monthly SaaS fees are invoiced monthly in advance. Invoices are payable within [14] days of the invoice date without deduction.
(4) Custom developments are invoiced on a time and materials basis or as agreed lump sums, with interim invoices according to milestones.
(5) In the event of late payment, the Customer owes default interest of 5% p.a. in accordance with Art. 104 of the Swiss Code of Obligations (CO); the right to claim further damages for default is reserved. core.iq is also entitled, after a prior reminder with a reasonable deadline, to block or suspend the service until the outstanding amounts have been paid. The obligation to pay for the blocking period remains.
(6) Set-off against counterclaims is only permitted if these are undisputed or have been legally established.
§ 8 Fair use and usage limits
(1) The SaaS plans are designed for the usage limits defined in the respective plan description, in particular:
– maximum number of active products/SKUs;
– number of connected shops;
– number of target languages;
– frequency of processing runs.
(2) Fair use means use that complies with the specifications of the plan and does not involve an exceptionally high frequency of changes, excessive creation of new items, mass processing of special cases or automated exploitation of the systems.
(3) If the plan limits are exceeded or usage volume is exceptionally high, core.iq is entitled, after prior notice:
(4) Abusive use, automation of API access beyond the contractual scope or circumvention of limits entitle core.iq to terminate the contract for cause.
§ 9 Price adjustments
(1) core.iq is entitled to adjust the prices for ongoing services (in particular monthly SaaS fees) at the earliest twelve (12) months after the start of the contract and thereafter no more than once per calendar year, insofar as the cost base has demonstrably changed.
(2) Objective, verifiable cost parameters include in particular:
(3) A price adjustment is only permitted insofar as it corresponds to the percentage change in the actual cost item. Cost reductions in these parameters must be passed on to the Customer to the same extent.
(4) Price adjustments will be announced to the Customer in text form at least eight (8) weeks before they take effect, stating the new price and the underlying parameters.
(5) Special right of termination: If the price increase cumulatively exceeds five percent (5%) within a twelve-month period, the Customer has an extraordinary right of termination as of the effective date of the increase. Notice of termination must be given in text form within four (4) weeks of receipt of the announcement.
(6) Prices for one-off services already completed (setup, custom development) remain unaffected.
§ 10 Availability, maintenance, force majeure
(1) core.iq strives for an average annual availability of the SaaS modules of 98% (measured on the Provider’s production infrastructure, outside scheduled maintenance windows). Any further, specific service level commitment only exists if individually agreed in writing.
(2) Scheduled maintenance is carried out outside normal business hours wherever possible and announced with reasonable notice.
(3) The following in particular are not included in the availability calculation:
(4) For as long as a force majeure event continues, the Provider’s performance obligations are suspended. If the event lasts longer than 60 days, both parties are entitled to terminate the contract for cause.
§ 11 Warranty / liability for defects
(1) For SaaS services, core.iq owes the provision of the service functioning in accordance with the contract and in compliance with generally accepted technical standards.
(2) The Customer must report defects immediately, at the latest within [7] working days of becoming aware of them, in a comprehensible form (description of how to reproduce, screenshots where applicable).
(3) core.iq will remedy reported defects within a reasonable period. Warranty is provided primarily by rectification. If rectification fails after two attempts, the Customer may request an appropriate reduction of the ongoing remuneration for the affected period.
(4) The following in particular do not constitute defects:
(5) Statutory warranty rights under the Swiss Code of Obligations remain unaffected to the extent permitted. Liability for material defects and defects of title in custom development is governed by Art. 367 et seq. CO, unless these Terms provide otherwise. The notice period for permissible contracts for work is seven (7) days from delivery.
§ 12 Special provisions for the individual modules
12.1 Prices and promotions
(1) Prices and promotions automatically changes prices in the Customer’s connected shop system based on the guardrails defined by the Customer (minimum price, maximum discount, shelf life, exclusions).
(2) The Customer is solely responsible for correctly entering the guardrails, best-before date data and shelf life values and for compliance with fair trading and pricing regulations (in particular the Price Indication Ordinance (PBV) and the Unfair Competition Act (UWG)).
(3) core.iq is not liable for financial disadvantages arising from incorrect, incomplete or outdated Customer parameters, incorrect best-before date data or price floors not set by the Customer.
12.2 Product compliance checks
(1) Product compliance checks provides an automated preliminary check, following the authorities’ approach as closely as possible, of food supplements, sports foods and dietary foods against the relevant Swiss ordinances (in particular VNem and VLBE), taking into account relevant BfR/EFSA assessments.
(2) Product compliance checks expressly does not constitute legal advice, official approval, a binding certificate of marketability or food law certification. The final assessment lies exclusively with the competent authorities.
(3) The Customer remains solely responsible for the marketability, labelling, advertising and distribution of its products. The reports provided by the system replace neither an expert case-by-case review by a competent body nor official decisions.
(4) Subject to § 13, core.iq accepts no liability for recalls, official orders, fines, sales bans, loss of revenue or third-party claims for damages resulting from a false positive or false negative assessment by the system. The Customer is obliged to obtain an expert review for ratings of “Human review recommended” and for critical or legally unclear cases.
12.3 Product data and content
(1) Product data and content generates product descriptions, translations, FAQs, attributes and images automatically. The Customer is obliged to spot-check in particular legally required mandatory information (e.g. for food: legal name, ingredients, allergens, nutritional values) before use.
(2) core.iq gives no warranty for the correct presentation of manufacturer information if this was incorrect, misleading or outdated in the publicly available sources.
12.4 core.iq Studio (social media)
(1) core.iq Studio only publishes posts after the Customer has approved the weekly plan. By approving it, the Customer assumes responsibility for the content and legality of the content to be published.
(2) core.iq is not liable for blocks, reach restrictions or account restrictions imposed by platform operators (Meta, etc.).
§ 13 Liability
(1) core.iq is liable without limitation for damage resulting from injury to life, body or health and for damage caused intentionally or by gross negligence by core.iq, its governing bodies and executive employees.
(2) In the case of slight negligence, core.iq is only liable for breaches of essential contractual obligations (cardinal obligations); in this case, liability is limited to the typical, foreseeable damage for this type of contract, but to no more than the amount of remuneration actually paid by the Customer for the affected module or service in the twelve (12) months preceding the damaging event.
(3) Liability for indirect damage, consequential damage, loss of profit, lost savings, data loss, business interruption, reputational damage and third-party claims is excluded, except in cases of intent and gross negligence, to the extent permitted by law (Art. 100 para. 1 CO remains reserved).
(4) AI-specific exclusion of liability: Subject to paras. 1 and 2, core.iq accepts no liability for the accuracy, completeness, timeliness, legal admissibility or fitness for a particular purpose of AI-generated outputs. The Customer acknowledges that AI systems work probabilistically and that results may contain incorrect statements (so-called “hallucinations”). Review and approval by the Customer (§ 4 para. 5) is a mandatory part of use in accordance with the contract.
(5) Safety-critical areas of use: The services of core.iq may not be used in areas where a failure or malfunction could lead to personal injury, serious environmental damage or major financial loss (e.g. medical devices, critical infrastructure, safety-relevant control systems, final legal decisions towards consumers), unless this has been expressly agreed in writing.
(6) In the event of data loss, liability is limited to the effort that would have been required for recovery if the Customer had carried out proper and regular data backups. The Customer is obliged to maintain its own data backups.
(7) The limitations of liability also apply in favour of the Provider’s governing bodies, employees and vicarious agents.
§ 14 Prohibited uses
The Customer is prohibited from:
In the event of a breach, core.iq is entitled to block access immediately, terminate the contract for cause and claim damages.
§ 15 Data protection
(1) core.iq processes personal data in compliance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the GDPR. Details can be found in the privacy policy at https://coreiq.ch/en/privacy/.
(2) Insofar as core.iq processes personal data on behalf of the Customer (data processing on behalf), the parties shall conclude a separate data processing agreement (DPA). This is a prerequisite for such processing.
(3) core.iq is entitled to use subprocessors (in particular cloud and AI model providers such as OpenAI, Anthropic and hosting service providers) to provide the services. The Customer gives its general consent to this. Data may be transferred abroad (in particular to the EU/USA), in which case appropriate safeguards (standard contractual clauses or similar) are provided.
§ 16 Confidentiality
(1) Both parties undertake to treat all non-public information of the other party obtained in the course of the cooperation as confidential and to use it exclusively for the performance of the contract.
(2) This obligation applies for the term of the contract and for a period of three (3) years after the end of the contract.
(3) core.iq is entitled, after prior consultation, to name the Customer as a reference and to use the Customer’s logo for this purpose. The Customer may object to being named as a reference at any time with effect for the future.
§ 17 Term and termination
(1) Unless otherwise agreed, SaaS modules have a minimum term of one (1) month and can be terminated with ordinary notice of [14] days to the end of each calendar month (“cancellable monthly”). Where individual minimum terms have been agreed, the individually agreed periods apply.
(2) Custom development contracts end upon acceptance or completion of the service, unless a project agreement provides otherwise.
(3) Both parties retain the right to terminate for good cause. Good cause for core.iq exists in particular in the event of:
– payment default of more than 30 days after a reminder;
– serious breach of the obligations under § 4 or § 14;
– the opening of insolvency or composition proceedings against the Customer’s assets;
– repeated significant exceeding of the fair use limits despite a warning.
(4) Notice of termination must be given at least in text form (email is sufficient).
(5) After the end of the contract, core.iq will, on request, make the product data provided by the Customer and stored in the system available for export in a customary format (e.g. CSV) for a period of 30 days. The data will then be deleted or anonymised in accordance with statutory retention periods.
§ 18 Changes to these Terms
(1) core.iq is entitled to amend these Terms with effect for the future insofar as this is necessary to adapt to changes in the law, to close regulatory gaps, to adapt to technical developments or to introduce new services, and the Customer is not unreasonably disadvantaged as a result.
(2) Changes will be announced to the Customer in text form at least six (6) weeks before they take effect. The amended Terms are deemed accepted if the Customer does not object in text form within the notice period. The announcement will expressly point out the right to object and the consequences of deemed consent.
(3) In the event of a timely objection, either party is entitled to terminate the contract for cause as of the date the change takes effect. Until a termination takes effect, the previous Terms continue to apply.
§ 19 Final provisions
(1) Applicable law: The contractual relationship is governed exclusively by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and excluding conflict of law rules.
(2) Place of jurisdiction: The exclusive place of jurisdiction for all disputes arising from or in connection with this contractual relationship is Bülach (Canton of Zurich), Switzerland. core.iq is also entitled to sue the Customer at its registered office.
(3) Assignment: The Customer may only transfer rights and obligations under the contract to third parties with the prior written consent of core.iq.
(4) Text form: Where these Terms require written form, text form (email) is sufficient, unless mandatory law requires a stricter form.
(5) Severability clause: Should individual provisions of these Terms be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that comes as close as legally possible to the economic purpose of the invalid provision. The same applies to gaps in the provisions.